Unwanted Items
If you change your mind, you may return any item for a full refund within 14 days of receipt, provided the product remains in its original, unopened packaging. This policy complements your existing statutory rights for online purchases.
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Exceptions:

• Personalised items, perishable goods, or time-sensitive products cannot be returned.

• For hygiene and safety reasons, we cannot accept returns on e-liquids once the seal has been broken.

• All returns require proof of purchase. Please ensure your order number is included with the shipment.

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Faulty or Defective Goods
If your product develops a fault within 30 days of delivery, you are eligible for a replacement or a full refund.

• Inspection: We reserve the right to examine any item to verify the reported defect.

• Exclusions: Our warranty does not cover issues resulting from accidental damage, improper use, neglect, or standard wear and tear.

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Damaged on Arrival
In the event that your order arrives damaged, please notify us and initiate a return within 48 hours of delivery.
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Refund Process & Conditions
To qualify for a refund, you must contact our team within 14 days of the purchase date. Please note that we are unable to process refunds for requests made after this 14-day window.

• Inspection: All returned items undergo a full quality inspection upon arrival at our facility.

• Shipping: The customer is responsible for the cost and safe packaging of the return shipment.

• Liability: We highly recommend using a tracked service, as we are not responsible for items that are lost or damaged during return transit.

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Return Address
415 Shirley Rd
Shirley
Southampton
SO15 3JF