Privacy Policy

Welcome to Southampton Vaping Centre ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.southamptonvapingcentre.co.uk/ (the "Site").

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Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site.

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1. Age Verification & Restricted Access

Our products are intended exclusively for adults aged 18 years or older, in accordance with the Tobacco and Related Products Regulations 2016 and the Health Act 2009. By using our Site, you confirm that you are aged 18 or over. We take age verification seriously and may collect age verification information as required by applicable law.

We do not knowingly collect personal information from individuals under the legal age. If we learn we have collected such information, we will promptly delete it.

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2. Information We Collect

a. Information You Provide to Us

We may collect the following personal information when you interact with our Site:

• Name, email address, phone number, and mailing/billing address

• Date of birth or age verification information

• Payment information (credit/debit card numbers, billing details — processed securely via third-party payment processors)

• Username and password for account creation

• Communications you send to us (e.g., customer support inquiries, feedback)

b. Information Collected Automatically

When you visit our Site, certain information is collected automatically, including:

• IP address and approximate geolocation

• Browser type and operating system

• Pages visited, time spent on pages, and referring URLs

• Device identifiers and usage data

• Cookies and similar tracking technologies (see Section 6)

c. Information from Third Parties

We may receive information about you from third parties such as payment processors, age verification services, marketing partners, and analytics providers.

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3. Legal Basis for Processing

Under the UK GDPR, we must have a lawful basis for processing your personal data. Depending on the purpose, we rely on the following legal bases:

• Contract: Processing is necessary to perform our contract with you (e.g., fulfilling your order).

• Legal Obligation: Processing is necessary to comply with UK law (e.g., age verification, tax records).

• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, improving our Site), provided these are not overridden by your rights.

• Consent: You have given clear consent for us to process your data for a specific purpose (e.g., marketing emails, non-essential cookies).

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4. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including payment processing and shipping

• Verify your age as required by law

• Create and manage your account

• Send order confirmations, shipping updates, and customer service communications

• Send marketing and promotional communications (where you have opted in)

• Improve our Site, products, and services

• Comply with legal obligations, including tobacco and vaping regulations

• Detect, prevent, and address fraud, security issues, and technical problems

• Respond to legal requests and prevent harm

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5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Wix.com Ltd: Our website and account management platform is hosted by Wix. Wix acts as a data processor on our behalf and may process your personal data on servers located outside the UK, including in the United States. Such transfers are subject to appropriate safeguards in accordance with UK GDPR (including Standard Contractual Clauses). You can review Wix's privacy policy at www.wix.com/about/privacy.

• Other Service Providers: Third-party companies that perform services on our behalf (e.g., payment processing, shipping, age verification, email marketing, analytics).

• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of others.

• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

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6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations under UK GDPR and the Data Protection Act 2018 (including those specific to tobacco and vaping regulations), resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymise it.

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7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our Site, in accordance with the Privacy and Electronic Communications Regulations 2003 (PECR) and UK GDPR. Our website is hosted on Wix, which may also set its own cookies in connection with platform functionality, analytics, and security. These may include:

• Essential Cookies: Required for the Site to function properly (e.g., shopping cart, age gate, Wix platform cookies). These do not require your consent.

• Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Wix Analytics, Google Analytics). These are only placed with your consent.

• Marketing Cookies: Used to deliver relevant advertisements and track ad campaign performance. These are only placed with your consent.

When you first visit our Site, you will be presented with a cookie consent banner. You may withdraw your consent at any time by adjusting your cookie preferences or browser settings. Please note that disabling certain cookies may affect the functionality of our Site. For more information on cookies set by Wix, please see Wix's cookie policy at support.wix.com.

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8. Your Privacy Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you (a Subject Access Request).

• Right to Rectification: Request correction of inaccurate or incomplete personal data.

• Right to Erasure: Request deletion of your personal data (the 'right to be forgotten'), subject to certain legal exceptions.

• Right to Opt Out of Marketing: Unsubscribe from marketing communications at any time via the unsubscribe link in emails or by contacting us directly.

• Right to Data Portability: Request that your data be provided in a structured, commonly used format so it can be transferred to another organisation.

• Right to Restriction: Request that we restrict processing of your personal data in certain circumstances.

• Right to Object: Object to our processing of your personal data where we rely on legitimate interests as our legal basis.

To exercise any of these rights, please contact us using the details in Section 13. We will respond within one month as required by law. If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

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9. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for data transmission, secure payment processing, and access controls for our systems.

Our website and customer account data is hosted on Wix's secure platform. Wix maintains its own security certifications and infrastructure safeguards. You can review Wix's security practices at www.wix.com/about/privacy. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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10. International Data Transfers

As our website is hosted by Wix.com Ltd, whose infrastructure is based in the United States, your personal data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

By using our Site, you acknowledge that your data may be transferred internationally as described above.

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11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

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12. Regulatory Compliance

As a UK vape and e-cigarette retailer, we comply with all applicable legislation governing the sale of tobacco and nicotine products, including:

• The Tobacco and Related Products Regulations 2016 (TRPR), which implement the EU Tobacco Products Directive (TPD) into UK law and regulate the manufacture, presentation, and sale of e-cigarettes and e-liquids.

• The Health Act 2009 and Children and Families Act 2014, which prohibit the sale of nicotine products to persons under 18.

• The Nicotine Inhaling Products (Age of Sale and Proxy Purchasing) Regulations 2015.

• Medicines and Healthcare products Regulatory Agency (MHRA) notification requirements for e-cigarette products.

• HMRC obligations in relation to tobacco duty and VAT.

We do not ship to addresses outside of the United Kingdom, or to any jurisdiction where the online sale of vaping products is prohibited.

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13. Contact Us & Data Controller

Southampton Vaping Centre is the Data Controller for the purposes of the UK GDPR and the Data Protection Act 2018. If you have questions, concerns, or requests regarding this Privacy Policy or wish to exercise your data rights, please contact us at:

Southampton Vaping Centre

415 Shirley Rd

Shirley, Southampton SO15 3JF

Email: sales@southamptonvapingcentre.co.uk

Phone: 02380774495

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised "Effective Date." We encourage you to review this policy periodically.